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Talkdesk, Inc.


Talkdesk Stock

Talkdesk is an industry-leading provider of AI-powered cloud contact center solutions, designed to enhance customer service operations across various sectors. Their innovative platform offers tools for automation, real-time analytics, and enhanced agent-customer interactions, aimed at improving efficiency and reducing operational costs.

Founded: 2011

Talkdesk Website

Talkdesk Company Overview

Talkdesk started as a tech startup aiming to revolutionize customer support through cloud-based solutions. Today, it stands as a pivotal player in the contact center industry, offering a suite of AI-driven services that cater to businesses of all sizes, from small businesses to large enterprises. Talkdesk's core product is its cloud contact center platform which integrates artificial intelligence to optimize customer interactions across voice and digital channels. The platform’s capabilities include automation of routine tasks, real-time performance analytics, and tools for enhancing agent productivity and customer self-service rates. It is designed to be scalable, secure, and highly customizable, supporting a diverse range of industries including healthcare, financial services, retail, and more. The company has consistently emphasized innovation, exemplified by features like 'Talkdesk AI Trainer', which allows customer service managers to train AI models without coding knowledge. This reflects their focus on accessibility and user-friendliness, enabling clients to implement sophisticated technology effortlessly. Talkdesk also prioritizes security and compliance, boasting numerous certifications and adhering to global data protection standards. This commitment is complemented by its strategic partnerships with leading technology providers and its global footprint, offering services in multiple languages and maintaining a presence in various international markets. Over the years, Talkdesk has received accolades for its contributions to cloud computing and customer service technology. It has been recognized in Forbes Cloud 100 and received awards from industry analysts for its market leadership and innovative solutions. Talkdesk stands out in the tech landscape for its powerful AI-driven contact center solutions, which are reshaping how businesses interact with their customers, enhancing the overall customer experience while driving operational efficiency.

Management Team

Tiago Paiva CEO & FOunder
Nathan Cobb CRO
Marco Costa General Manager, EMEA
Raoul Felix CTO
Chad Gaydos Chief Customer Officer
Charanya Kannan Chief Product Officer
Kathie Johnson CMO
Dr. Shauna Geraghty SVP, Head of People & Operations
Andy Pham SVP, Business & Counsel

Funding Information