Symend Stock

Symend leverages behavioral science and advanced technology to improve customer engagement and retention for businesses. Specializing in industries like financial services, telecommunications, and utilities, Symend's platform analyzes customer behavior to deliver personalized experiences and solutions that drive loyalty and reduce churn.

Founded: 2016

Symend Website

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Symend Company Overview

Symend is a forefront company specializing in behavioral engagement technology. It harnesses the principles of behavioral science alongside advanced analytics to improve customer retention and engagement. Symend's solutions are designed for sectors including financial services, telecommunications, and utilities, focusing on delivering personalized, empathetic customer interactions that foster loyalty and reduce churn. The company's platform, Behavioral Engagement Technology™, integrates with existing business systems to provide real-time, actionable insights into customer behavior. This technology enables businesses to offer tailored communications that are timely and relevant, addressing customer issues before they escalate. By doing so, Symend helps organizations preemptively manage customer satisfaction and retention. Key products include Symend Cure, aimed at managing early-stage delinquency, and Symend Prevent, which focuses on anticipating and mitigating potential customer issues. These products leverage machine learning and behavioral analytics to customize interventions based on individual customer profiles, enhancing overall customer experience and loyalty. Headquartered in Calgary, Alberta, Symend has experienced significant growth and recognition in its field. The company’s commitment to continuous innovation is evident in its ongoing platform enhancements, incorporating the latest research in behavioral science and technology. Symend's customer-centric approach has garnered it a reputation as a trusted partner for businesses seeking to optimize their engagement strategies. Symend's technology is crucial for businesses looking to maintain and improve customer relationships in a competitive market. By focusing on the human aspects of customer interactions and utilizing data-driven insights, Symend helps businesses not only retain customers but also build stronger, more loyal customer bases. This innovative approach positions Symend as a leader in the realm of behavioral engagement and customer retention solutions.

Management Team

Hanif Joshaghani Co-Founder and CEO
Tiffany Kaminsky Co-Founder and Chief Impact Officer
Scott Brammer CISO
Vivian Farris Chief People officer
Jonathan Morgan Chief Growth Officer
Aly Khan Musani CFO
Johnny Park Chief Services Officer
Corey Scobie CTO
Peh Keong The Chief Product Officer

Funding Information