Observe.AI logo

Z21 Labs, Inc.

Enterprise Software

Observe.AI Stock

Observe.AI is a cutting-edge platform specializing in conversation intelligence solutions for contact centers. By leveraging a proprietary large language model (LLM) and generative AI, Observe.AI enhances customer interaction analysis, ensuring comprehensive insights, performance enhancement, and compliance adherence across all communication channels.

Founded: 2017

Observe.AI Website

Observe.AI Company Overview

Founded with the vision to revolutionize customer service dynamics, Observe.AI provides an AI-powered conversation intelligence platform uniquely designed for contact centers. Their proprietary technology integrates a 40 billion parameter contact center large language model (LLM), setting industry-first benchmarks in conversational analysis and real-time decision-making. Observe.AI's platform offers a suite of applications that includes Real-Time AI for agent assistance and Post-Interaction AI for quality assurance and performance coaching. These tools empower agents by providing real-time guidance, automating workflows, and offering actionable insights from every customer interaction, thus increasing operational efficiencies and compliance adherence. Key features of Observe.AI include its Generative AI suite, which drives automation and agent self-improvement, and its analytics capabilities that draw insights from 100% of customer interactions. The platform's omnichannel approach ensures uniformity in customer service across different communication platforms. As businesses increasingly look to optimize their contact centers with AI technology, Observe.AI positions itself as a leader in harnessing the power of conversation intelligence to transform customer service operations and drive business growth.

Management Team

Swapnil Jain Co-Founder & Chief Executive Officer
Akash Singh Co-Founder & Chief Technology Officer
Sharath Keshava Narayana Co-Founder & Chief Revenue Officer
Jithendra Vepa Chief Scientific Officer
Rich Wang Vice President of Customer Success
Subhash Tibrewal Vice President of Finance

Funding Information