Interactions logo

Interactions LLC

Information Technology

Interactions Stock

Interactions, LLC specializes in Conversational AI solutions designed to enhance customer experience (CX) through Intelligent Virtual Assistants (IVAs). Their technology blends artificial intelligence with human understanding, enabling seamless, natural communication. Interactions serves diverse industries including finance, healthcare, and retail, aiming to improve customer satisfaction and operational efficiency.

Founded: 2004

Interactions Website

Interactions Company Overview

Interactions, LLC is a leading provider of Conversational AI solutions aimed at transforming customer experience (CX). The company leverages its patented Adaptive Understanding™ technology to create Intelligent Virtual Assistants (IVAs) that combine the precision of artificial intelligence with the nuance of human understanding. This approach allows customers to interact naturally, enhancing satisfaction and engagement. Interactions offers a comprehensive suite of products, including customer engagement solutions, PCI compliance tools, and social customer care systems. These solutions are designed to cater to various industries such as finance, healthcare, retail, and hospitality, ensuring tailored support for diverse customer needs. The leadership team at Interactions brings together experts in AI, technology, and customer service, driving innovation and excellence. The company prides itself on its performance-driven partnership model, which focuses on success-based pricing to ensure clients only pay for effective results. With hundreds of patents and decades of experience, Interactions stands out as a pioneer in the field of Conversational AI, continually advancing its technology to meet evolving market demands. Interactions' Intelligent Virtual Assistants are known for their ability to handle complex queries, reduce operational costs, and free up human agents for more critical tasks. This leads to improved customer satisfaction (CSAT) and a more efficient contact center operation. By enabling businesses to provide 24/7 service without the limitations of traditional IVR systems, Interactions helps companies achieve significant cost savings and operational efficiencies. With a strong commitment to innovation and customer success, Interactions continues to lead the way in Conversational AI, helping Fortune 500 companies and other enterprises deliver exceptional customer experiences.

Management Team

Mike Iacobucci President & CEO
Bruce Bowden CFO
Mary Clermont CPO
Jim Freeze CMO

Notable Investors

Funding Information