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Frontapp, Inc.

Enterprise Software

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FrontApp is a sophisticated customer communication management platform designed to enhance service teams' efficiency and customer satisfaction. By integrating AI, automation, and real-time collaboration tools, FrontApp streamlines communication processes across various channels, including email and live chat, ensuring that every customer interaction is impactful and efficient. The platform is ideal for businesses looking to improve response times and overall customer service quality.

Founded: 2013

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Front Company Overview

FrontApp, Inc. offers a revolutionary customer service platform that transforms traditional email into a powerful tool for collaborative customer engagement. Launched to address the complexities of managing multiple communication channels, FrontApp centralizes emails, social media, and live chats into a single, unified inbox. This allows teams to deliver prompt, personalized customer service with greater transparency and efficiency. The platform is equipped with advanced features like AI-driven chatbots, knowledge bases, and workflow automation, which help reduce response times and streamline operations. FrontApp’s analytics capabilities provide valuable insights into team performance and customer engagement trends, enabling continuous improvement. The company caters to a diverse range of industries including technology, financial services, logistics, and more, making it versatile for various business needs. FrontApp’s solution is particularly beneficial for customer service, sales, and operations teams, fostering a collaborative work environment even in remote settings. With a strong focus on data security and integration capabilities, FrontApp supports over 110 integrations, enhancing its adaptability to different business technologies and workflows. This adaptability, combined with the platform's ability to maintain high customer satisfaction rates, positions FrontApp as a preferred choice for businesses aiming to optimize their customer service operations and scale efficiently.

Management Team

Mathilde Collin Co-Founder, CEO
Laurent Perrin Co-Founder, CTO

Notable Investors

Funding Information