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Dialpad, Inc.


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Dialpad is a leading innovator in artificial intelligence-driven communication solutions for businesses. Their platform integrates voice, video, messaging, and customer engagement functionalities into a unified service designed to enhance organizational efficiency and customer satisfaction. With a strong emphasis on AI, Dialpad offers scalable solutions tailored for diverse business needs, ranging from small enterprises to large corporations.

Founded: 2011

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Dialpad Company Overview

Founded by Craig Walker, a veteran in telecommunications, Dialpad has become a pivotal player in redefining modern workplace communications. Their suite of services includes AI-powered voice calls, video conferencing, and an AI Contact Center that simplifies customer interactions through automated responses and real-time analytics. Additionally, Dialpad features sales intelligence tools such as AI Playbooks and Coaching, which leverage data to boost sales effectiveness and productivity. A key component of Dialpad's offerings is its proprietary AI technology, Dialpad Ai, which analyzes over six billion minutes of voice data to deliver actionable insights and automated tasks, enhancing decision-making and operational workflows. This technology supports features like AI Recaps for instant meeting summaries and AI Customer Intelligence, providing comprehensive customer interaction analysis. Dialpad's commitment to innovation is reflected in its broad adoption across various industries, including healthcare, education, and technology, with noted clients like T-Mobile and Randstad. The platform's ability to integrate with numerous applications and its adherence to strict privacy standards make it a reliable choice for businesses aiming to improve their communication infrastructure and customer engagement strategies. Dialpad continues to expand its global footprint, offering tailored solutions that drive business growth and customer satisfaction.

Management Team

Craig Walker CEO, Founder
Brian Peterson SVP, Product Engineering, Founder
John Rector Principal Engineer, Founder
Vincent Paquet Chief Product Officer
Jason Yang SVP, Business Operations
JiNa Han VP, People Experience
Lily Toy General Counsel
Dan O'Connell Chief Strategy Officer
Corey Burke VP, Telephony Engineering
Keith Messick CMO
Steve LaCommare SVP, Finance

Funding Information