Cloudbeds Company Overview
Cloudbeds is a comprehensive hospitality management software platform founded by Adam Harris and Richard Castle. Established to streamline and unify the management of lodging businesses, the company is headquartered in San Diego and operates globally, serving properties in over 157 countries. Cloudbeds offers an all-in-one solution integrating property management, booking engines, channel management, and revenue optimization. This integration allows hotels, hostels, bed & breakfasts, and vacation rentals to efficiently manage reservations, synchronize availability across multiple distribution channels, and automate pricing strategies.
The platform’s property management system (PMS) is at the core of its offering, providing a user-friendly interface for managing daily operations, from check-ins and check-outs to housekeeping and maintenance tasks. The booking engine enables properties to capture direct bookings through their websites, enhancing revenue by reducing dependency on third-party booking sites. Cloudbeds' channel manager ensures that room inventory and rates are consistently updated across various online travel agencies (OTAs), preventing overbooking and optimizing room distribution.
Revenue management tools within Cloudbeds help properties maximize their earnings by analyzing market trends and adjusting prices dynamically. This feature is complemented by Cloudbeds Payments, which offers a secure and seamless payment processing solution. To enhance guest engagement, Cloudbeds provides tools for personalized communication, feedback collection, and upselling services.
Additionally, Cloudbeds offers Cloudbeds Amplify, a digital marketing service designed to boost online visibility and attract more guests through search engine optimization (SEO), social media marketing, and online advertising. The platform supports numerous third-party integrations via the Cloudbeds Marketplace, allowing properties to extend functionality with various apps and services tailored to their needs.
To ensure users can make the most of its features, Cloudbeds provides extensive training and support through Cloudbeds University, an online resource offering tutorials, webinars, and certification programs. This commitment to customer success, combined with the platform’s innovative capabilities, has earned Cloudbeds multiple industry awards and high customer satisfaction ratings, solidifying its position as a leader in the hospitality technology sector.