Capacity is an AI-powered support automation platform that integrates with over 250 tools to streamline customer and employee support across channels like chat, email, voice, and SMS. The company leverages intelligent virtual agents, real-time agent assist, and automated workflows to reduce resolution times and lower operational costs.
Founded: 2017
| David Karandish Co-Founder and Chief Executive Officer |
| Marcus Alexander Chief Financial Officer & Head of Corporate Development |
| Tim Yeadon Chief Operating Officer |
| Karaline Venezia Chief Revenue Officer |
| James Diel Chief Business Development Officer |
| Chris Sims Co-Founder |